Terms & Conditions

About Us

Breve Music Ltd is a long established retailer of all types of musical instruments, distributing some of the best-known brands of Pianos, Keyboards, Electronic Organs and Guitars. We can deliver most instruments to mainland Britain.

If you have any suggestions or comments about our products or services, please please click here to send a message via our contact page.

 

We are based in the U.K. and our Contact details are as follows:

Breve Music

27 Rivergate Arcade

Viersen Platz

Peterborough

PE1 1EL

United Kingdom

Phone:(01733 313598)  Email: please click here to send a message via our contact page

 

VAT Registration No.: 124-0396-42

Company Registration No: 07741519

 

Place of Registration: Companies House, Cardiff

Registered Office: 27 Rivergate Shopping Centre, Peterborough, PE1 1EL

 

Making A Purchase

[Many of our goods are supplied to individual order only.] If they are not in stock, they will automatically be back-ordered for you. (Please see further information below.)

 

Note: all prices shown include VAT but exclude delivery. Delivery costs depend on destination and the cost is displayed before you are asked to pay for your goods.

 

To buy any of our products, just browse our online catalogue, and click on any items that you wish to buy and Add To Cart. After you have finished your selection, click on “Proceed to Checkout” and you will be asked for a few details that we need before we can satisfy the order.

 

We accept payment by most credit/debit cards and goods are only despatched after the payment has been processed. Please note that there is a 3% surcharge on all credit card transactions.

 

You can correct any mistakes, e.g. change the product or quantity in your order, or delete items, by viewing your Shopping Cart and making the necessary changes there. You are only committed to purchase any item after entering your payment details and completing the Checkout process and upon doing so a receipt will be displayed that you can print for your records. Please ensure you have a printer connected and working to print your Receipt.

 

You will then receive an E-mail acknowledgement from us detailing your order. This does not constitute acceptance of your order by us, and is for your information only. Details of your order will be held electronically on file by us and you should E-mail or call us if you wish to query it.

 

Shipping And Handling

We ship to UK destinations only.

Postage rates are calculated based on the weight of the goods and the distance from our Warehouse to your door. The price will be shown at the time of checkout.

 

Delivery Schedule

Please note that many of our goods are supplied to individual order only. If we cannot deliver goods within 30 days, we will advise you and offer you the opportunity to keep the item on order with us.

 

Back Orders

If your item is not in stock, we will order it for you from the supplier and dispatch it out to you as soon as it becomes available. In the unlikely event of any undue delay arising in completing your order, we will contact you by e-mail. Where items are made to order it may not be possible to offer you a refund once work has commenced.

 

Tax Charges

Prices shown in our online catalogue include Value Added Tax. All orders are subject to VAT at the standard rate of 20%.  PLEASE NOTE – WE SHIP THROUGHOUT THE UK ONLY. WE ARE UNABLE TO ACCEPT ORDERS FROM OUTSIDE THE UK.

 

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption on a secure server. They are only decrypted after they reach our computer. They are not held in clear text on any web site. A number of additional security and verification measures are used to help eliminate fraud when processing customer orders.

Guarantee Breve Music Limited guarantees that all goods that we sell are as described. If, after inspecting the goods, you decide that any item does not meet with your expectations, please contact us straight away so that we can investigate. Please see the ‘Returns Policy’ section below.

 

Reaching Us

You can contact us at any time with any queries, comments or feedback. If you need to reach us, please click here to send a message via our contact page. Alternatively, you can call on (01733) 313598 or write to us at Breve Music Ltd, 14 Rivergate Arcade, Peterborough, Cambridgeshire, PE1 1EL.

Returns Policy

Your right to cancel an order for goods: under the Consumer Protection (Distance Selling) Regulations 2000 (as amended), UK consumers have the right to a 7-day cooling off period. You may return goods at your expense and risk in unused, completely ‘as new’ and re-saleable condition within 7 (seven) working days starting the day after delivery and obtain a refund of the purchase price paid. This right to cancel does not apply to DVDs nor to custom-made goods or special orders. None of the aforementioned affects your legal rights as a consumer under other legislation.

 

If you wish to return goods, please contact us straight away. You must take good care of the goods and you are responsible for the cost of returns postage. Refunds are made in the same manner that payment was originally made. Any costs that we have to incur in recovering goods from you will be deducted from any sum refunded.

 

Remittance Terms

We accept payment online by Debit Card, Visa or Mastercard. Goods will not be dispatched until payments have cleared.

 

Privacy Policy

At Breve Music, we’re committed to safeguarding the privacy of our customers, and we will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.

Use of personal information

We collect information through enquiry, registration and order forms. We process personal information collected via brevemusic.co.uk for the purposes of:

  • providing the best possible service
  • processing any orders you may have made
  • providing you with information about products and services we offer

This information is only used by Breve Music internally, and will never be made available to outside companies.

We also collect information automatically about your visit to our website. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles, aid strategic development and audit usage of the site.

Cookies

Like many online retailers and other websites, we use to facilitate your navigation through the website

By visiting our site with your browser settings adjusted to accept cookies tells us that you want to use our products and services and that you consent to the use of cookies and other technologies to provide them to you as described below.

What are Cookies?

Cookies are small text files that are placed on your computer, mobile device or tablet by certain web pages that you visit. We use cookies to allow you to use various features of the website, such as adding items to your basket, displaying personal recommendations and checking out. If you wish to purchase items form our website you will need to have cookies enabled.

Cookies do not harm your computer nor do any of our cookies store any credit/debit card information or password details. We don’t store personally identifiable information such as address details in the cookies we create, but we do use encrypted information gathered from them to help us to identify and resolve errors.

For more information please see Google’s video about cookies.

How we use Cookies

We use cookies to enhance your browsing experience and to enable functionality such as:

  • ’Remembering’ who you are when you visit our site, for example preferences that you may have set, this is not personally identifiable
  • Add items to your basket and check out
  • Enhancing the customer journey through the use of Google Analytics. See Google’s privacy policy here

Adjusting Your Preferences

Most browsers are automatically set to accept cookies but if you are using Microsoft’s Internet Explorer, Google Chrome, Netscape Navigator, you can configure your browser to restrict cookies or block all cookies should you wish.

Disclosures

We will not pass your information to any third parties unless you have agreed that we can. We will not add you to our electronic or postal mailing lists unless you have specifically opted to join them.

If you no longer wish to receive information about our products or services, or the products or services offered by us in association with other organisations, email through our contact page by clicking here.
June 2014
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